Trust has been identified as the key to e-commerce because it is crucial wherever
uncertainty and interdependence exist. The strong association between a high level
of trust and the banking sector has not yet been fully translated in the electronic
world. The aim of this article is to develop and validate a multi-dimensional model
of trust for Internet banking. The data are collected through 441 Internet banking
users of Halifax Bank of Scotland. Findings suggest that trust and perceived risk are
direct antecedents of intention, and trust is a multi-dimensional construct with three
antecedents: perceived trustworthiness, perceived security, and perceived privacy