The following are some of the main objectives of an organization’s documentation, independent of
whether or not it has implemented a formal QMS;
a) Communication of Information
- as a tool for information transmission and communication. The type and extent of the
documentation will depend on the nature of the organization’s products and processes, the
degree of formality of communication systems and the level of communication skills within
the organization, and the organizational culture.
b) Evidence of conformity
- provision of evidence that what was planned, has actually been done.
c) Knowledge sharing
- to disseminate and preserve the organization’s experiences. A typical example would be a
technical specification, which can be used as a base for design and development of a new
product.