1. What was the aim of the customer visit program?
2. How was it different from other program?
3. Which departments participated in the visits?
4. Was the program success?
5. How?
6. Which departments sell the products?
7. Which departments look for new markets for new or existing products?
8. Which departments create new products?
9. Which departments answer technical questions from customers?
10. Which departments answer all other questions from customers?