Rooms Division
The Rooms Division consists of two sub-departments, Housekeeping and Front Office. Housekeeping used to be considered “just a cleaning department”, but cleanliness is the top of the list of requirements of hotel guests.Because it's about safe and comfortable stay for hotel guests.
The Front Office is the heart of a hotel. Associates of this department are responsible for the guest’s first and the last impression of the hotel. According to studies, the last impression is a lasting impression which will be instrumental for the guest’s decision to return to the hotel for his next visit. This book deals with modern equipment and management techniques used to produce a pleasant environment for guests and how the front line personnel can prevent and solve problems during a guest’s stay.