IS have considerable potential in supporting communication and coordination for largescale
event management. IS facilitate the dissemination of real‐time information among
multiple stakeholders and provide various collaboration technologies and tools. Largescale
event management often requires individuals to act decisively and quickly based
on information from multiple parties. Thus, sharing and dissemination of information is
critical for which IS are indispensable (Manoj and Baker, 2007). For instance for the
2010 Fifa World Cup tournament, an innovative event management system was
developed to provide a seamless experience for all fans, delegates, and staff members,
and to manage assets (The Economic Times, 2010).