The sales support team carries out a number of functions to help sales representatives do their job more effectively. They contact customers and prospects to arrange appointments or to update them on the status of an order or a delivery. They provide sales representatives with details of customers’ orders and requests for quotations, and make them aware of any problems likely to affect customer relationships. They handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office. Sales support teams may also arrange travel or accommodation for sales representatives and process their claims for business expenses.