BA continues to drive genuine and effective engagement with colleagues, putting the customer at the forefront of everything it does and maintaining a high performing organisation. BA’s objective is to have involved colleagues, with deep knowledge of their customers, who are empowered to serve their needs proactively.
There is a framework in place for consultation with colleagues, through direct engagement as well as collective bargaining, enabling everyone to have an open and honest dialogue with the Group. Regular briefings (including updates on financial and economic factors affecting the performance of the Group) are run across the airline and other communication channels include live on-line forums, a personalised intranet, mobile SMS and video messages and a range of BA-wide and local newsletters. In 2013 we also introduced Yammer, an internal networking and collaboration tool within BA which is used extensively by colleagues.
BA is committed to delivering competitive packages that reward colleagues for their performance and contribution to the business and allow us to attract, retain and grow existing and future talent. BA drives the involvement of colleagues in the Group’s performance through the employee bonus scheme and the IAG group share schemes for eligible employees.
As a responsible organisation, disability is taken very seriously and applications are welcomed from individuals with disabilities. BA aims to employ the most talented people and thus has procedures in place to ensure that individuals with disabilities are supported in reaching their full potential by making reasonable adjustments for them in the workplace. BA has held the Two Ticks disability symbol for more than five years as recognition both of our commitment to encourage job applications from disabled people and to support disabled colleagues within BA.
Wellbeing and Inclusion is a key part of BA’s people strategy. Mandatory training on inclusion principles, and how to avoid discrimination, continues for all colleagues and managers to ensure that BA has a culture of fairness and respect and all our colleagues feel supported and able to be their best at work.