GM mention our hotel have big BQ operation Department and make high revenue in F/B. need to focus to this area
-Need to implement set up and service.
Why he need to concern because he want to make every thing better in the future
-GM-ask our BQ team management to look after more details, grooming checklist, To empathize make feeling like A customer if not get good set up & service, everything neat & clean should be comfortable
For all equipment GM with take care to adjust or implement.
-GM go details and ask our BQ team for what are they needs in order to make better ?
* Wall panel at all mezzanine room look the same not identified. The light & sound control panel cabinet. Deficient To find and open. Hasn’t something full the door out.
* Uniform for part time not enough.
* Need more 10 permanence server staff. For reduce OT. Will discus for staffing action plan
* AV equipment not enough in operation, waiting inventory update from engineer, And will additional purchase if necessary. etc. Conferment mic. , microphone, AV. Wire , extension wire
GM mention everything not done after BQ staff informant To department concern, He must be informed.
*function area need to make it ownership. Don’t just leave it to department know it by himself should be informed
* SOP setup and service should be established