Greetings!
Thank you for contacting Playwith Interactive Game Support.
Your ticket has been forwarded to the 2nd tier. This restoration could take a while depending on the complexity of this incident combined with the number of similar cases we have in queue. We apologize sincerely for any inconvenience this issue may have caused you. Please be patient while we work on your issue.
Thank you for your patience!
Best Regards,
GM Unica
Playwith Interactive Support Staff