Dear Kathryn,
I would like to inform to you for the 1st shipment from Canada, We have problem for the goods.
So, I will hold the payment to you for all invoice. Please see the e-mail below.
I hope your are understanding and Please check the statement IC in end of month it is correct for the amount invoice.
The only way is copy the user’s personal file to a USB driver. And reinstall that computer.
If you have question please let me know.