keeping an open mind in unfamiliar situations
being alert to the different ways people interact
being aware that gender roles may differ and that there may be a call for organising separate women-only groups
ensuring that women are adequately represented
seeking to understand the protocols of diverse ethnic community groups
developing an empathy with, and understanding of, others who may have experienced great traumas during their lives
being willing to provide information and to encourage and seek input from community groups and individuals
being aware that some CALD groups and individuals may mistrust the motives of some organisations
being willing to learn and adapt
demonstrating consistency and reliability