When we consider the above concepts, the societal marketing concept, which offers the main
concern on the customer (user) satisfaction and the achievement of organizational objectives
is mostly relevant to the library and information services sector. Therefore, fundamental
principles, strategies and theories of societal marketing concept are based on the framework
for library marketing.
Organizations - for the planning of marketing tasks, need to understand the existing market,
its needs wants and demands, and drives that influence on the creation and development of
these demands. Understanding of consumer requirements alone is not sufficient because it is
also very much important to have a comprehensive understanding of the buying-behaviour of
customers so that the company can realize effective marketing tasks, goals and product lines
which enable them to meet customer requirements appropriately. Customers continuously are
exposed to the changes and experiences of their lifestyle, and make changes of their beaviour
as responses to those changes. Customer-needs are also subjected to changes due to
environmental differences, and this can create opportunities and challenges to marketers. "As
our situations change, opportunities usually emerge as we are subjected to a wider range of
influences which we may respond to consciously or sub consciously in positive or negative
manner" (Lancaster Geoff & Reynolds Paul, 1995, p.248)