Collaboration Tool
Along with document management, collaboration is one of the
most important aspects of knowledge management tools. Collaboration
resembles a large meeting room in which colleagues work together, even
over long distances or at different times of day. They share opinions, calendars
and projects. A collaborative environment enables people to work in secure online workspaces, in which they use e-mail, Internet web browser and desktop applications in order to share knowledge, build closer organizational
relationships and streamline work processes. Such an environment also
encourages employees to share information in open discussion forums,
thereby providing access to tacit knowledge. Moreover, collaboration tools
offer better user interface for internal and external users, thus providing the
link between the organization and its partners and customers.