2.2 RADPAC 6-phase model1
1) Relationship building: establishing positive impressions, seeking information,
testing understanding, supporting
2) Analyzing: establishing the other side’s needs, building understanding, testing
assumptions, stating facts, opinions, expressing feelings
3) Debating: searching for solutions, summarizing, clarifying
4) Proposing: proposing, summarizing, showing interest
5) Agreeing: summarizing, stating action points, time factors
6) Closing: discussing achievements, defining follow-up steps