We had received your mail concerning the cancellation of booking No.PBT16-4446 Guest Name: Davodvandi Reza & Party Arrival date 17/08/2016 Departure date 20/08/2016 due to your customer problem, and we must to charge you under policy condition is in case of cancellation charge after 7 days prior to check in date the hotel will be charge 50% of total booking price that price is 1800 THB. Therefore, with our understanding on your reason for cancellation charge under policy , Could you please let me know your flight number of your customer on arrival date.
If you have any question or information , please do not hesitate to contact me.