Data analysis
To examine relationships between variables measured on a continuous scale
(organisational empowerment, job satisfaction, psychological empowerment,
commitment, customer-oriented behaviour) Spearman’s correlation was calculated; for
relationships between continuous (organisational empowerment, psychological
empowerment, job satisfaction, affective commitment and customer-oriented behaviour)
and discrete (gender, work nature) variables eta coefficients were used, and Cramer’s V
between two variables measured by discrete dichotomous scales (gender, work nature).
To test the proposed model (Figure 1) a multiple linear regression analysis was applied.
Relationships were considered statistically significant with 0.95 confidence, if p # 0.05.