collectionThe data used for this study were collected in 2012 from frontemployees in family-style restaurants in Korea. Five ranked family-style restaurant chains were chosen in terms of sales in 2011; VIPS,Outback Steak House, TGI Fridays, Ashley, and Seven Springs par-ticipated. Before the questionnaire was finalized, three managers atfamily-style restaurants and three faculty members familiar withthe topic area reviewed the questionnaire, and slight revisions inwording were made based on their suggestions.