An airline attendant should be intelligent and quick, with critical thinking skills and the ability to analyze situations and remain calm during stressful scenarios. They should be able to multitask, and manage the needs of various parties at once. Above all, they should be friendly, welcoming, hospitable, helpful, and easy-to-approach individuals, who exhibit an air of confidence, knowledge, and eagerness to assist. Passengers want to know that the people onboard the plane with them know what’s what, and can address their needs or concerns with efficiency and friendliness.