Just wanted to give you some feedback regarding the absence of the store manager in KPD during 1 of the client’s visit, pls see below email from Matthias..I know that Khun Ann (Thanapan) may not be always at the store, if we have customer enquiries which staff cannot handle, maybe it will be good to have a more senior staff per shift at all times?
Previously I have also feedback to Nichanun that it is not easy for me to find Khun Ann if I call the shop. For this time round regarding Mr Matthias visit, I am not sure if it is because it is not her working shift, but we also need to reiterate to Khun Ann that if she is working on a particular day, she should be at the store most of the time instead of at supervisor room. I hope this point has improved since my last feedback.