In the paper, the software of SPSS 15.1 is used to compare the changes of brand reputation and brand loylty under four different circumstances and analyze how the correlation between them changes under the four different circumstances.
4.1 Principal component analysis on brand reputation and brand loyalty
Now we take the type 1 consumers(who have the most information and choices on brand) with the information from Tab. 4 (this table shows information before the crisis)for example to compute loyalty degree and synthetic evaluation degree of the brand reputation. There are 88 consumers of this kind. Firstly, the paper tests the 15 indexes in brand reputation and forms Tab. 5.