This paper discussed the disparity on the state of commitment to service quality among academic staff in public
and private Malaysian Universities. It has been argued that excellent service quality performance is one of the key
factors in building niche and having competitive edge that separates one from its competitors nationally and globally.
Total useable questionnaires were 387 with a response rate of 36 percent from both private and public universities. The
results revealed that commitment to service quality among public universities academic staff at the Malaysian
universities were higher than their counterparts in the private universities. This study implies to the policy makers and
academic leaders at both university types should consider enhancing service quality as the university mission through
ranking service quality as the number one priority through their academic staff commitment. Future study should
consider alternative modes of enquires such as employing the longitudinal method of data collection design and a
nationwide survey covering samples from the whole population of the higher institutions of learning in Malaysia that
would be more significant in making generalizations .