The provision of person‑centred care also requires staff members who are knowledgeable in the care of older people and understand the needs associated with old age and/or cognitive impairment. This includes knowledge of facts such as symptoms, disease progression, treatment regimens, outcomes, needs, and co‑morbidities, but it also includes experience‑based knowledge of what it means to be old, struck by illness, and being rushed to a foreign hospital environment. Staff also need knowledge of ethics, for example regarding clinical decisions such as when to abort treatment, provide treatment against someone’s will and/or to use restraints. In the examples provided, it was illuminated how restraints and sedation were used to solve a stressful situation for staff even though current evidence discards such practice. However, it also highlights the difficult situation faced by staff trying to merge competing demands in midst of a high work load, and thus having care systems that support person‑centred care becomes utterly important.