2.1 Market sensitiveness (MS)
2.2. Delivery speed (DS)
2.3. Data accuracy (DA)
2.4. New product introduction (NPI)
2.5. Centralized and collaborative planning (CCP)
2.6. Process integration (PI)
2.7. Use of IT tools (UIT)
2.8. Lead time reduction (LTR)
2.9. Service level improvement (SLI)
2.10. Cost minimization (COM)
2.11. Customer satisfaction (CUS)
2.12. Quality improvement (QI)
2.13. Minimizing uncertainty (MU)
2.14. Trust development (TD)
2.15. Minimizing resistance to change (MRTC)