According to Bertram Chemical (1982) has been appointed BBDO to develop Peppermint Field brand campaign since March 2015. The PCE for the Service fees has been signed before proceeding the work. With the progress, BBDO has been developed the strategy and storyboard to present client and got approval from client on the proposed ideas. However, after been submitted the FDA to getting the approval, the process has been taking over 3 months and yet still not approve what agency has been proposed to client, so that it caused the campaign delayed and it directly affected to client business in terms of sales. So that client decided to hold all status, meaning to the PCE that been signed could not process further to invoice and payment process.
With this reason, I send this letter to inform and ask for your permission on cancelling the invoice and credit note as special case
On behalf of team, I would like to express my sincere apology to for the consequences and inconvenience caused. Team will ensure to not let this kind of situation happens again