The aim of operational planning is to make each SO absolutely
specific, practical and recognizable. The way to do this is by
assigning operational objectives (OO) to each SO. In the draft, the
OOsmust be completely clear andspecific suchthatthe reader can
identify exactlywhatis intended. Statements suchas ‘‘increase the
number of X by 20%’’, ‘‘reduce the number of appointment errors
below 1%’’ or ‘‘reduce delays on the waiting list to a maximum of
60 days’’ should be used and expressions like ‘‘strengthen’’,
‘‘improve’’ or ‘‘coordinate’’ should be avoided.
The OOs bring together the following characteristics: