Evaluation: Failure or Success?
Introduction of the integrated personnel information system has been largely unsuccessful, as might well be expected with a medium-large/42-score design-reality gap.
The system was implemented, but hardly used. More than three years after the system was finally introduced, personnel data was only being updated by OCS staff. After some initial attempts, staff in the ministries and departments reverted back to their manual personnel records. The new system did not impact their personnel decision making