For further processing of the claim, please let us have the following documents by messenger or post mail without delay. If any is unavailable kindly explain in writing :
1. Original Policy
2. Original or Certified True Copy with clear clauses on reversed side Bill of Lading
3. True Copy Invoice and Packing List
4. Your Claim Letter / Statement of damage
5. Any documentary evidence showing the extent of loss/damage from the carrier or the parties concern such as : Truck receive with remark, Damage Cargo List, Wharf survey note, EIR,etc.
6. Copy of your claim letter to the Carriers or any concerned parties. (No payment should be agreed or accepted from them without our consent as it might prejudice our rights and your claim)
7. ใบขน
8. Original Survey Report & Copy of Survey fee
We are looking forward to receiving your reply and the document from you for our process further.
Remark : we enclosed example claim letter to us and carrier for your information