(Osatuke et al. 2009) have also been found to promote
civil work relationships in a variety of settings. Increased
education for managers in recognizing and
dealing with organizational conflict is also needed
(Woelfle & McCaffrey 2007). This will assist managers
to model the behaviour they wish to see in their
employees. Ensuring staff feel safe to report acts of
incivility is also essential, as incidents are largely underreported
(McKenna et al. 2003).
Additional strategies to combat incivility include
findings ways to unite staff through social gatherings,
celebrating successes and creating a respectful environment.
Collegial relationships founded on professional
respect, ongoing encouragement and constructive feedback,
have been cited as critical to new graduates
(Boychuk-Duchscher & Myrick 2008). Thus, while
such strategies are likely to go far in combating incivility
in todays health care organizations, definitive
strategic plans must be in place to address such issues
(Duchscher 2001, Cowin 2002). Without specific
strategies to combat incivility and disempowerment in
the workplace, attempts to prevent further organizational
attrition of new members may be futile (Duchscher
2001, Cowin 2002).