1.What special characteristics of tourism and hospitality products is most evident in this article?
In my opinion after I was read the article I think the special characteristic of tourism and hospitality products that evident in this article is the tangible product. Personal space for the customer it seem like the most product that we can see that is the important problem because sometime being kicked a seat from each other, someone reclines the seat too far, or sometime you need to share the armrest. It may be better or not if the airline also addition more space but I know it is quite difficult because there are a lot of specification.