Thanks for contacting eBay Customer Service about the item that you sold. This is Joe and I will be of your help today. I fully understand your need for assistance and I’d like to make sure that you get the best help possible. We always strive to create a positive customer experience.
I have checked your account Pongdech and I am positive that you are referring to this item RARE! SEGA RALLY CHAMPIONSHIP NOKIA N-GAGE MANUAL ENGLISH AND THAI (261893944094). I understand that you wanted to cancel this transaction because the buyer did not pay for the item.
Up[pon checking the details of this item, I was able to verify that you already initiated a cancel transaction request to your buyer. This is the reason why u no longer open another request. Please be reminded that you only open one request for every transaction. What we need to do right is to wait for the buyer to respond to the cancellation.
In connection to what you have done, I also contacted the buyer for them to be notified by eBay and to complete the cancellation. I am positive that receiving an alert straight from eBay will prompt the buyer to take action to your request to cancel the transaction.
Once the buyer already completed the cancel transaction request, rest assured that you will be getting your fees back automatically.
I am positive that this information I provided will help you in dealing with this transaction. If you have further questions, please do not hesitate to let us know.
I would like to take this opportunity to thank you for allowing me to assist you with this issue. You are a valued member and we only want nothing but the best for you.
We want all of our members to enjoy the best possible experience on eBay. Thank you for being a part of our eBay community, we appreciate your business.