Data Obtained from Questionnaire and the Measurement Model
To verify the research framework proposed, this study applied linear SEM to a CFA of the framework of research model. It divides the questionnaire into three implicit/latent variables (i.e., internal-service quality, employee’s job satisfaction and organizational performances), each containing observable/explicit variables as stated below. The survey was conducted using these observable/explicit variables, with several questionnaire items categorized under them each. After processing data collected in the survey, files were created for the primary data. Although the questionnaire design was based on Multi-Dimension Measurement, the “Odd-Even Measurement” was adopted to make sure the computer software-aided data processing goes as expected (Chen Shun-Yu, 2010). Table 1 shows the number of questionnaire items under implicit and explicit variables in this study, along with their reference resources.