◆Restart the device
* Please try restarting your smartphone.
- Ensure that all applications running in the background are closed.
- If you are unsure of how to close these applications, please contact the place of purchase for more information.
◆Check your mobile network or Wi-Fi internet connection
* Please see below for examples of environments in which are known to affect the signal strength.
1) Confined indoor or underground areas (e.g. subway)
2) High-speed travel (e.g. train, car, etc)
3) Areas directly under high-voltage electrical power lines
- In some cases poor signal strength may continue despite three or more signal bars being displayed on the smartphone.
- Poor signal strength may occur for reasons other than those listed above.
- If using a Wi-Fi connection, please try connecting to either the 3G or LTE (4G) network.
- Conversely, if using a 3G or LTE (4G) connection, please try connecting to a Wi-Fi network.
◆Update the OS
* Check the current version and update where necessary.
- Version updates may not be possible on some handsets.
- Please contact the place of purchase for specific operating instructions.
◆Update the application
* Please check if an update is available for the application you are currently using.
------------------------------------------
If this still fails to resolve the issue then we would like to assure you that we are working to fix this problem and we hope to be able to provide you with a solution in the near future.
Please understand that it may take some time to identify the cause of this problem. However, we are doing our very best to promptly rectify this issue.
If we have anything to report we will post a general announcement on the in-game 'Notice' page.
If you require any further information, please feel free to contact us again using the in-game inquiry form.
We apologize for any inconvenience caused and we hope that you will continue to use and enjoy playing LINE games in the future.
Kind regards,
LINE GAME Support
◆Restart the device
* Please try restarting your smartphone.
- Ensure that all applications running in the background are closed.
- If you are unsure of how to close these applications, please contact the place of purchase for more information.
◆Check your mobile network or Wi-Fi internet connection
* Please see below for examples of environments in which are known to affect the signal strength.
1) Confined indoor or underground areas (e.g. subway)
2) High-speed travel (e.g. train, car, etc)
3) Areas directly under high-voltage electrical power lines
- In some cases poor signal strength may continue despite three or more signal bars being displayed on the smartphone.
- Poor signal strength may occur for reasons other than those listed above.
- If using a Wi-Fi connection, please try connecting to either the 3G or LTE (4G) network.
- Conversely, if using a 3G or LTE (4G) connection, please try connecting to a Wi-Fi network.
◆Update the OS
* Check the current version and update where necessary.
- Version updates may not be possible on some handsets.
- Please contact the place of purchase for specific operating instructions.
◆Update the application
* Please check if an update is available for the application you are currently using.
------------------------------------------
If this still fails to resolve the issue then we would like to assure you that we are working to fix this problem and we hope to be able to provide you with a solution in the near future.
Please understand that it may take some time to identify the cause of this problem. However, we are doing our very best to promptly rectify this issue.
If we have anything to report we will post a general announcement on the in-game 'Notice' page.
If you require any further information, please feel free to contact us again using the in-game inquiry form.
We apologize for any inconvenience caused and we hope that you will continue to use and enjoy playing LINE games in the future.
Kind regards,
LINE GAME Support
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