Warehouse benchmarking
A way to measure non-financial performance of warehouses is benchmarking, which identifies
warehouse inefficiencies of the critical resources such as labor, space, storage and handling
equipment. Benchmarking is defined as ‘’[…] continuous measurement and improvement of an
organization’s performance against the best in the industry to obtain information about new
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working methods or practices (Kozak, p.1).’’ Benchmarking does not mean to adopt the methods
of the benchmarkee (the organization being benchmarked), but rather to compare the
performance, to look at the way the other companies are more efficient, to learn valuable lessons,
improve quality and customer satisfaction and by this, to gain superior performance