Quality Management
This area is an important area where outputs of different processes are measured against some predetermined acceptable measure. The project manager must create a quality management plan. The quality plan is created early in the project because decisions made about quality can have a significant impact on other decisions about scope, time, cost and risk. The area also includes quality control and assurance. The main difference between control and assurance is that control looks at specific results to see if they conform to the quality standard, whereas assurance is focused primarily on the quality process improvement.