Next to the characteristics of the system there are also the experiences of the user with learning to use technology. Positive transfer from previous experiences makes the learning process easier. Transfer can be from learning technology in general or from systems that are quite similar to the one to be learned. Transfer can also be based on learning experiences in general, for example, if a user had positive experiences with learning complex things, he/she may find it easier to engage with a new system. In case study one, for example, a participant made a comparison with knitting.Finally, the support that is available for the learning process determines how difficult it is. The quality of the training, such as in a course, and the available training materials, such as manuals, are an important factor in making learning easier. For example, in case study one, participants mentioned courses that were too technically oriented, and their use of manuals. Again, the social environment is crucial, encouragement and support will facilitate learning.