design makes it easy for employees in technical services to access each other, it will improve productivity, communication and
collaboration in technical services”; (8) “If the physical office environment design allows employees in technical services to make
a smooth transition between solo and group work within their own workspace, it will improve productivity, communication and
collaboration in technical services”; (9) “Collaboration and communication will be enhanced in technical services if there are a
variety of physical spaces that enable spontaneous interactions.” More than half of the respondents selected “strongly disagreed”
or “disagreed” with the statement “Physical office environment is purely an overhead cost; thus the library needs to reduce this
overhead cost through space efficiency and reduction efforts in technical services.”