Our Pick Up & Delivery staff (PUD) who collected your shipment explained to K.Amphika (Unilever Warehouse) since 7 JUN.14 that the carton had never been opened because TNT has collection/delivery policy, so TNT PUD has no full authorization to open / unpack / repack the package for customer.
So we do confirm that our staff didn't open the package.
About the calling before delivery issue, the calling will be made before arrival if that collection/delivery location can't be found after first attempt.
In the same way, if delivery can't be completed after the second delivery or the receiver refused the shipment, calling will be made to sender.
By the way, thank you very much on the information that you provided and commented that you sent to us.
From this complaint, we also reminded our operation team to handle your shipment carefully.
For any inconveniences, please feel free to raise to us, thank you
Our Pick Up & Delivery staff (PUD) who collected your shipment explained to K.Amphika (Unilever Warehouse) since 7 JUN.14 that the carton had never been opened because TNT has collection/delivery policy, so TNT PUD has no full authorization to open / unpack / repack the package for customer.
So we do confirm that our staff didn't open the package.
About the calling before delivery issue, the calling will be made before arrival if that collection/delivery location can't be found after first attempt.
In the same way, if delivery can't be completed after the second delivery or the receiver refused the shipment, calling will be made to sender.
By the way, thank you very much on the information that you provided and commented that you sent to us.
From this complaint, we also reminded our operation team to handle your shipment carefully.
For any inconveniences, please feel free to raise to us, thank you
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