Hello,
Thank you for contacting BANDAI NAMCO Entertainment Support.
Regarding your concern, upon checking the account, we have confirmed that it has records of in-game purchases.
With this, in order to prevent account hacking, we would truly appreciate it if you could provide us the following:
- At least one (1) transaction receipt wherein the following are shown:
** Date and time of purchase
** Amount of Dragon Stones purchased
** Transaction number of the receipt
Please understand that your confirmation will greatly help us determine our next course of action in this matter.
We ask for your continuous support.
Best regards,
BANDAI NAMCO Entertainment Inc.