When the housekeeping
quality is fixed, the faster is the housekeeping efficiency,
the lower is the required personnel cost; hence, the
housekeeping efficiency is one of the important indexes
that influence the hotel’s business performance.
Therefore, the research probes into the housekeeping
efficiency question, imitates the process capability index,
and proposes the housekeeping efficiency index to offer
hotel owners the way to evaluate their housekeeping
efficiency objectively. Be sides, the research deduces the
statistical properties of housekeeping efficiency
index, and
constructs the evaluation mode of housekeeping
efficiency; finally, it takes the hotel in Central Taiwan as
an example to explore its housekeeping efficiency.