Lean imposes structured System 2 thinking through a variety of work practices, many
of them forms of teamwork. A key reason that Toyota promotes effective teamwork is to
help develop excellent individual work (Liker, 2004, pp. 185-186). In emergencies,
though, System 1 takes over and leads individuals to focus on protecting themselves
(Kahneman, 2011, p. 35). Lean organizational culture helps provide framing so that
workers have a broader sense of “self” that includes their team and the company, and
although lean strives to prevent operations emergencies, if there is one, workers are
empowered and trained to pull an andon cord for help to activate processes that utilize
System 2 thinking in a team context. Rather than rely on the panicked System 1 thinking
of a single worker who may be blind to his or her own mistakes, lean companies rely on
the organization to keep the problem from escalating.
Lean imposes structured System 2 thinking through a variety of work practices, manyof them forms of teamwork. A key reason that Toyota promotes effective teamwork is tohelp develop excellent individual work (Liker, 2004, pp. 185-186). In emergencies,though, System 1 takes over and leads individuals to focus on protecting themselves(Kahneman, 2011, p. 35). Lean organizational culture helps provide framing so thatworkers have a broader sense of “self” that includes their team and the company, andalthough lean strives to prevent operations emergencies, if there is one, workers areempowered and trained to pull an andon cord for help to activate processes that utilizeSystem 2 thinking in a team context. Rather than rely on the panicked System 1 thinkingof a single worker who may be blind to his or her own mistakes, lean companies rely onthe organization to keep the problem from escalating.
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