Video1 - I will say, Excuse me, could you please calm down for a minute and explain your needs or problems to us. We will try to help as much as we could for you comfortableness. But now you as we go out before.
Video2 - We’re really sorry for your inconvenience. however, because our airlines care about safety we have to cancel the flight.you are eligible for standby travel, you may request to fly standby on another flight or you may cancel and request a refund for a ticket by calling our Reservations Center.
Video3 - I will say we need to apologize to the passengers frustrations were met with the level of our service. Try to acknowledge their right to be angry we are truly sorry, and we not complacent solved the problem. However, we will improve from our mistake
Video4 - I will tell other customer to calm down and try to arrest that guy or put him to a room that not annoyed other customer and say with him. I will call the captain in the decision for the emergency that the nearest airport.
Video5 - I will put up with verbal abuse, profanity or threatening behavior, take deep breaths and stay in control and say that for such actions affect the plane is delayed. If nothing get better then, try to landing and drag him out.