12:01 PM Initial Question: A-to-z Guarantee Claims
12:01 PM Jen : Hi! This is Jen of Amazon Seller Support and I'll be glad to assist you today.
12:01 PM Eakkarat Kinggun : I was a customer for A-to-z Guarantee Claim I have to do.
12:02 PM Eakkarat Kinggun : Order ID: 113-0725905-1086606
12:02 PM Jen : Please give me a moment while I look into this order.
12:05 PM Jen : I can see that the the refund is already issued.
12:06 PM Eakkarat Kinggun : yes
12:08 PM Eakkarat Kinggun : My Account Health why the status Fair
12:09 PM Jen : Actually, having claims can affect your account health.
12:10 PM Eakkarat Kinggun : I need to do?
12:12 PM Jen : What I can suggest is contact our performance team at seller-performance@amazon.com.
12:12 PM Eakkarat Kinggun : ok
12:13 PM Jen : Would there be anything else I can assist you with?
12:15 PM Jen : Our chat has been idle for 2 minutes. If there isn't anything else I can help you with, I'll need to disconnect this chat.
12:16 PM Eakkarat Kinggun : I want Account Health the status good.
12:16 PM Jen : I highly recommend that you contact our performance team directly so you can file an appeal.
12:17 PM Eakkarat Kinggun : ok
12:17 PM Eakkarat Kinggun : thank you
12:18 PM Jen : You are most welcome.
12:19 PM Jen : Would there be anything else I can assist you with?
12:20 PM Eakkarat Kinggun : No
12:20 PM Jen : Alright. If you have further concerns, please do not hesitate to contact us again. Have a great day ahead and I wish you more success in your business. To close this window, please click the "end chat" link.
12:21 PM Eakkarat Kinggun has left the conversation.