Airline seek for full shipment detail & need to actual detail such as date of shipping and also shipping document..
And about payment term, LY need BG if freight charges pay at BKK. But BG is not require if freight charges pay at destination (freight collect on MAWB). in this case, your team will need to discuss with agent in TLV as we will not do BG to LY here.
So it would be easier if your team talk to LY themselves.