Hi Khun Kid.
Sorry I don’t quite understand. Did they send an invoice for payment as I believe they will produce room nights as they are one of the biggest agents around. It’s in every contract they produce and if not agreed they will simply offer to the next hotel and exclude us.
They are just protecting themselves ..
Not sure the email context and what you are asking here ? Please let me know as I am sure over the high season they will easily cover this amount. It’s only a couple of bookings to be fair.
John - thoughts ?
Regards,