Thanks for choosing Apple.
Hello Parichart,
Evelyn here from the iTunes Store.
I understand you made an accidental purchase and would like to see about a refund. I know I like to manage my online payments so not to worry I’ll be happy to help and share some information to get this resolved.
We couldn’t process your recent purchases because your financial wouldn’t release the funds to pay for your order. As soon as this is paid, you can buy from the App Store again.
Please contact the fraud or security department of your financial institution to find out why your card is being rejected. If they're able to resolve the issue, you should be able to pay for this order and then continue purchasing with your account. If they can't resolve the issue, you can pay for this order with a different credit card or with store credit.
To change your account or payment information, follow the instructions in this article:
http://support.apple.com/kb/HT1918
Once the order has been paid for, please reply and let me know so I can look into a refund for you.
Make sure your billing address is exactly the same as what appears on your credit card statement. Even minor differences in punctuation, abbreviation, and capitalization can cause payment errors. You can check your address at: http://zip4.usps.com.
I want your iTunes Store experience to be as enjoyable as possible, so if you have any further questions or concerns, please don't hesitate to reply to this email. Have a great day.
Sincerely,
Evelyn
iTunes Store Customer Support
https://www.apple.com/support/itunes/ww/
On May 12, 2015, at 09:45 Parichart Supanam wrote:
Customer First Name: Parichart
Customer Last Name: Supanam
Email: lookplafamous@icloud.com
Lang_Country: th_th
Apple ID: lookplafamous@icloud.com
User Storefront: Thailand
MHBT22QTVX
---------------------------------
Concern Type: Refund Request
Web Order #: MHBT22QTVX
Content Title: Change Watermark
Provider Name: Flipagram, Inc.
Track IDs: []
Purchase Date : 2015-05-12 10:46:06 Etc/GMT
Purchase Device : iPhone
Comments : I don't want
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