1.2.9 Knowing the importance of being pleasant helpful considerate and diplomatic with customers.
1.2.10 Knowing when and how to refuse service.
1.2.11 Providing information relating to local services places of interest and amenities.
1.2.12 Working with the minimum of noise.
1.2.13 Dealing with awkward customers.
1.2.14 Safety precautions relevant to the bar operation.
1.2.15 Simple first aid.
1.2.16 Fire drill and use of extinguishers.
1.2.17 Moving people who cause an obstruction.