Dear K.Ann,
Possible to put th-edt-logistic@groups.essilor.com into the loop also in case out of stock or shipment fulfillment ka?
Anyway, we will forward to whom it may concern automatically but they also could advise or have prompt action for us asap ka.
By the way, as N'Ann confirmed, K.Tong have advised into the other e-mail already for this order na ka.