-Quality policy and quality objectives: An organization’s quality policy and quality objectives can provide a focus for the direction of the organization. The quality policy should provide a framework for establishing the quality objectives, which should be consistent with the quality policy.
-Role of top management within the quality management system: An organization’s top management, through the of quality management principles (Section 3.11.1), and its leadership and actions can create an environment for the involvement of its people and for effective operation of the operation of the organization’s quality management system.