Please log case in N@ys system to dispatch HW and tech.
The dispatch after identification of HW fault is a responsibility from the Fujitsu as stated in the signed agreement with Fujitsu.
The logistic/dispatch team only fulfills and our L3 is for Software/database issues.
I have the feeling the dispatch responsibility keeps to be ignored.
My team simply cannot log cases the complete support hours. I would appreciate if we can be constructive in this partnership rather than ignoring responsibilities.