The purpose of this research is to phenomenologically investigate the success of
information system in the context of internet banking.
This research takes cues from the (Delone, 2003) model and retains all the dimensions
except the dimension of service quality based on the study by Petter, Delone and
Mclean (2008). Hence the justification for developing a novel scale to measure
information system success in the context of internet banking with constructs perceived
security, system quality, information quality, use, user satisfaction and net benefits.
QUALITATIVE INQUIRY